Job summary

Job Description

1. Provide technical support:

• Assist customers in installing, configuring and using Google Workspace tools.
• Resolve technical issues that arise and provide timely solutions to customers.
• Monitor and manage support requests, ensuring all issues are resolved quickly and efficiently.

2. Answering customer questions:

• Answer questions and provide details about Google Workspace features and benefits.
• Guide customers to use tools effectively, get the most out of Google Workspace features.

3. Ensure customers have the best experience with the service:

• Maintain good customer relationships, ensuring satisfaction and long-term engagement.
• Collect feedback from customers to improve service quality and support.

Request

1. Good communication and customer care skills:

• Effective listening and communication skills, able to convey information clearly and accurately.
• Attentive customer care skills, patient and responsive in handling different situations.

2. Understanding of Google Workspace and IT tools:

• Extensive knowledge of Google Workspace applications such as Gmail, Drive, Docs, Sheets, Slides, Meet, Calendar, and Chat.
• Basic understanding of information technology and networking.

3. Flexible situation handling ability:

• Ability to think creatively and solve problems quickly and effectively.
• Time management skills and working under pressure, able to handle multiple support requests at the same time.

How to Apply

To become a part of Digi8 Agency and join us in bringing great solutions to our customers, please send your application to:

• Email: info@digi8.com.vn
• Website: www.digi8.com.vn

Don't miss the opportunity to become part of the Digi8 Agency team - where you can grow your career and contribute to creating innovative and secure technology solutions for clients.

Digi8 Agency - A comprehensive and secure solution for all your collaboration and work needs, from large enterprises, SMEs, startups to educational institutions and freelancers. Powered by Google, easy to deploy, flexible and efficient, Google Workspace helps you work smarter, anywhere, anytime.

Join our team and make a difference!